Payment and Refund Policy
Last updated: 23 September 2026
Scope of the policy and the products or services it covers
This Payment and Refund Policy applies to all purchases of courses and related services offered by mediabuzzo. These include professional training programmes focused on media feeds, video operations, live signal management, content distribution, camera work and the creation of high-quality feeds for news and television broadcasting. The policy covers both one-time course purchases and any subscription-based access to training materials delivered digitally through our platform.
Prices, currencies, taxes, and any additional charges
All prices are displayed in British Pounds Sterling (GBP) and include value added tax (VAT) at the prevailing UK rate. No additional charges apply unless expressly stated at checkout. Currency conversion fees may be charged by your payment provider if you select a card denominated in another currency. mediabuzzo reserves the right to adjust prices at any time, but changes will not affect confirmed orders.
Accepted payment methods, payment authorisation, and payment security
We accept major credit and debit cards, bank transfers and approved digital wallets. Payment is authorised at the time of order placement. All transactions are processed through secure, PCI-DSS compliant gateways that encrypt your card details. mediabuzzo does not store full card numbers on its servers.
Order, booking, or service confirmation and when a contract is formed
A contract is formed once you receive an order confirmation email from mediabuzzo. This email constitutes acceptance of your offer to purchase. Until that point, your order is an offer that we may accept or decline. Access credentials for digital courses are issued immediately after confirmation.
Cancellation rights and applicable cancellation periods
Under the Consumer Contracts Regulations you have 14 days from the date of confirmation to cancel without giving a reason. However, if you begin downloading or streaming course content within this period you lose the right to cancel. To exercise this right you must notify us in writing before the period expires.
Refund eligibility, exclusions, and non-refundable items or services
Refunds are available only where cancellation rights apply and no substantial content has been accessed. Non-refundable items include completed courses, partially viewed modules and any promotional bundles already redeemed. Refunds are not granted for change of mind after the cooling-off period or after significant use of the material.
The step-by-step procedure and information required to request a refund
To request a refund, email [email protected] with your order number, full name, contact telephone number and a clear statement of your reason. You must also provide the date of purchase and details of any content accessed. We will acknowledge receipt within two working days.
Inspection, approval, rejection, and notification of the refund decision
Our team will review your request within ten working days. We may ask for further information if the request is incomplete. You will be notified by email whether the refund is approved or rejected, together with reasons for any refusal. Approved refunds are processed without further action on your part.
Refund method, processing time, and when funds should reach the customer
Refunds are returned to the original payment method. Processing usually takes five to ten working days after approval, although bank processing times may extend this to fourteen days. You will receive confirmation once the refund has been issued.
Special rules for digital content, subscriptions, services, or promotional offers where relevant
Digital courses are supplied immediately upon purchase. Subscriptions renew automatically unless cancelled at least seven days before the renewal date. Promotional offers are subject to the same refund rules unless the offer terms state otherwise. No refunds are available for time-limited promotional access once the promotion period ends.
Failed payments, duplicate charges, chargebacks, and suspected fraud
If a payment fails you will be notified and given the opportunity to retry. Duplicate charges are investigated and refunded automatically once identified. Chargebacks are treated as disputes and may result in temporary suspension of access pending resolution. Suspected fraudulent activity is reported to the relevant authorities and may lead to account termination.
Mandatory consumer rights in the target country that the policy cannot exclude
Nothing in this policy affects your statutory rights under the Consumer Rights Act 2015, the Consumer Contracts Regulations or UK GDPR. These rights cannot be excluded or limited by contract. If any term conflicts with mandatory law, the mandatory provision prevails.
Contact route, policy changes, and last-updated date
For questions about this policy please use the contact form on our Contacts page or email [email protected]. We may update this policy from time to time; the latest version will always be available on our website. The current version is dated 23 September 2026.